After determining priorities, proceed to choosing solutions: which platforms for analytics, CRM, ERP or automation will you use. Pay attention to the compatibility of systems and the possibility of scaling. Schedule a budget and implementation timeline, as well as an employee training plan to minimize resistance to change. It is important to keep ROI calculations at the planning stage and regularly review the metrics as implementation progresses.
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Don’t forget about data security and protection: the solutions you implement must comply with privacy regulations and regulatory requirements. Develop access control, backup, and incident response policies. Ultimately, digital transformation facilitates more accurate analytics, faster decision-making, and improved customer experience.
